Here you will find answers to frequently asked questions about our branch, the online shop, the items on offer, the ordering process as well as service and support! If you can't find the answers to your questions here, simply give us a call on 07254-4044300 or send us an email to sven@beyers-music.de.

Are these really original pictures of the bass?
Yes and always! Every stock-bass that can be delivered immediately will be provided with 1:1 photos when it arrives. So exactly the model that is shown will be delivered! Even if the instrument is reordered again and arrives, the new model will be provided with new photos again! Why? So you know what you're getting! Every grain, especially with open-pored instruments, is different again. If we order items that are not yet available, we take corresponding thumbnails.

By the way: We recommend using a PC to view our basses. If you move your mouse over the 1:1 images, you have a zoom function!

Are the photos taken on the floor?
Of course not. We use an extra-soft mat with a wood look. So no, the instruments will not be scratched ;-)

How can I pay in your store?
We offer the following options: EC, Paypal (also Paypal Finance payments), and real-time bank transfer. Generally not possible: cash payments.

I would like to configure a Sandberg Bass. How long is the construction period?
Current State October 2025, depending on the finish:
High-gloss standard versions: approx. 8 months
Matt standard versions: approx. 18 months
Rarewood standard variants: approx. 20 months
Aged (Soft/Hardcore/Hardcore Reserved Aged) Standard variants: approx. 21 months
Masterpiece standard variants: approx. 21 months

Do you offer payment in installments?
Our branch offer only pay in installments via Paypal. A classic installment payment via a house bank really doesn't make sense due to the amount of paperwork and high processing fees. Our items can be paid for directly with the Paypal button upon purchase, after which you have the option of choosing to pay in installments under Paypal conditions.

In which Shop is the Item located?
In Waghäusel! All items that you can find on Beyers-Bass.de are intended for our branch in Waghäusel and are available for you here regardless of the branches in Bochum!

Do you do trade-Ins?
Possible, if you decide to buy a higher quality item from us. Just give us a call or send us an email, we'll be happy to make you a fair offer!

Does the right of return also apply to used items?
Yes! We also grant a right of return for used items within 14 days of receipt. 

You don't have what interests me in stock. Can you get other manufacturer?
Manufacturers that we don't currently have in stock can usually be sourced without any major problems! Simply ask us about prices and delivery times without obligation. There are only a few exceptions, which we unfortunately cannot order for you due to special contracts between the manufacturers and other retailers.

How long does delivery of my order take?
Typically orders are processed the same day and shipped within 24 hours. Due to the good experiences we have had in recent years, we prefer to ship with DHL. Orders received by 11:00 p.m. often leave our branch on the same day! Important: Orders placed on a Friday will be processed on the following Monday and usually picked up by DHL on the same day!

do you guys have parking possibilities?
Yes, right in front of the shop.

Can I get a coffee?
Yes, two!

I do not like the item that was delivered. What now?
No problem! You can return the goods you have received from us within 14 days of receipt of the goods by returning them at your own costs and without giving a reason, but we would of course be happy to receive brief information via email (sven@beyers-music.de) or telephone (07254 -4044300). The only exceptions to the right of return are goods that have been manufactured to customer specifications (e.g. custom basses, etc.) and consumables (strings, care products, etc.). As soon as the item has returned to us in its original condition, we will refund the purchase amount as quickly as possible via the payment method originally selected.